Who are we?
Darkspire Coffee, LLC, 5900 South Lake Forest Drive, #300, McKinney, TX 75070
Purpose of this policy
Federal law requires us to inform the users of our website of the personal information we collect, why we collect it, how we protect it, and how we may share it.
Last updated October 11, 2018
This privacy notice discloses the privacy practices for Darkspire Coffee. Our privacy notice applies solely to information collected by our website, https://darkspire.coffee.
Your access to and control over information
You may opt-out of any future contact from Darkspire Coffee at any time. Contacting us via our Contact Us page:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
What personal data we collect and why we collect it
No comments are collected on this site.
All data submitted as a product review are stored indefinitely to provide feedback on the products for other customers. These reviews are not used for advertising externally from this website. You may request that your review be removed via our Contact Us page.
All data submitted via our Contact Us form (Contact Us page) is stored as a Gravity Form entry. This entry collects your IP address and the data you submitted. This data is not used for advertising or other means of marketing. Your data is only used for communication and assist with any support requests.
If you are not logged in, a temporary cookie stores the shopping cart data for 30 days. Each time the cart is changed the cookie is renewed for 30 days from the change. If you are logged in, the cookie is deleted and the cart is converted to your account.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
What personal information do we collect?
You may be asked to provide any of the following information at various times:
- First and last name
- Email address
- Phone number
- Address (Billing and Shipping)
- Credit card account info
How long we retain your data
If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. You may request that your review be removed by sending us a message via our Contact Us page.
For customers that register on our website, we also store the personal information provided in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left reviews, you may request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Shipping zip codes are used to calculate shipping via USPS, FEDEX, and UPS. This zip code is only used to get shipping prices. Shipping data is also sent to our roasters who package and ship your order. This data is only used for shipping purposes.
Your contact information
E-mail addresses and other contact information is not provided to third parties for reuse. All shared information is for order fulfillment, accounting, billing, or support purposes.
How we protect your data
All data is transmitted via https (SSL, SHA-256 with RSA Encryption). Darkspire Hosting, LLC provides the servers. Please read their policies for more information. Darkspire Coffee, LLC does not store any credit card information. All credit card information is stored via Authorize.net.
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 60 days.
What data breach procedures we have in place
In the instance of a security breach, all customers will be notified of the breach and a list of the breached data will be provided.
What third parties we receive data from
USPS, FedEx, and UPS send shipping prices via their APIs, respectively.
Our website may contain links to additional sites. Please be aware that Darkspire Coffee, LLC is not responsible for the content or privacy practices of these additional sites. We encourage our users to be aware when they leave our site to read the privacy statements of any other site that collects personally identifiable information.
Surveys & contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.